1. Introduction
Welcome to OBDIVR Services. By accessing or using our Voice Call (OBD/IVR), Bulk SMS, and WhatsApp communication services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use our services.
2.Services Overview
We provide communication solutions including:
- Outbound Dialing (OBD) and IVR Voice Call Services
- Bulk SMS Services
- WhatsApp Business Messaging Solutions
3. User Registration & Account
- You must provide accurate and complete information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- Any activity under your account will be considered your responsibility.
4. Compliance with Laws (TRAI / DLT / WhatsApp Policies)
You agree to comply with all applicable laws and regulations, including:
- TRAI (Telecom Regulatory Authority of India) guidelines
- DLT (Distributed Ledger Technology) registration requirements
- WhatsApp Business API policies and messaging rules
5. User Responsibilities
- You must obtain proper consent before sending SMS, Voice Calls, or WhatsApp messages.
- You will not send spam, misleading, abusive, or illegal content.
- You are responsible for the content of all communications sent using our platform.
6. Prohibited Activities
The following activities are strictly prohibited:
- Sending unsolicited or spam communications
- Fraudulent, deceptive, or misleading messaging
- Harassment, abuse, or illegal promotions
- Violation of telecom or WhatsApp guidelines
7. Payment & Billing
- All services are prepaid unless otherwise agreed.
- No refunds will be provided once credits are used.
- Pricing may change without prior notice.
8. Service Availability
We strive to provide uninterrupted services; however:
- We do not guarantee 100% uptime
- Services may be affected by telecom operators or third-party providers
9. Data & Privacy
Your data will be handled as per our Privacy Policy. We do not sell your data but may share it with telecom operators for service delivery.
10. Suspension & Termination
We reserve the right to suspend or terminate your account without notice if:
- You violate these terms
- You engage in illegal or non-compliant activities
- Required by law or regulatory authority
11. Limitation of Liability
OBDIVR Services shall not be liable for:
- Any direct or indirect damages arising from service usage
- Delivery failures due to telecom operators
- Loss of business, data, or revenue
12. Third-Party Services
Our services rely on third-party providers (telecom operators, WhatsApp API). We are not responsible for their performance or policies.
13. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the service constitutes acceptance of the updated terms.
14. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of Jaipur, Rajasthan courts.
15. Contact Information
- Email: info@obdivr.com
- Phone: +91-92142-92142
- Address: GS Apartment, Hawa Sadak, Civil Lines, Jaipur