1. Introduction
At OBDIVR Services, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice Call (OBD/IVR), Bulk SMS, and WhatsApp communication services.
2. Information We Collect
We may collect the following types of information:
- Personal details such as name, phone number, email address
- Business information provided during account registration
- Contact lists uploaded for SMS, Voice Calls, or WhatsApp campaigns
- Call logs, message logs, delivery reports, and analytics data
- IP address, browser type, and device information
3. Use of Information
Your information is used for:
- Providing Voice Call (OBD/IVR), SMS, and WhatsApp services
- Processing campaigns and delivering communications
- Improving platform performance and user experience
- Sending service-related notifications and updates
- Ensuring compliance with telecom and regulatory guidelines
4. Data Usage for Communication Services
Voice Call Services (OBD/IVR)
We process phone numbers and call data solely to deliver automated or manual voice calls. Call recordings (if enabled) are stored securely and used only for service improvement or compliance purposes.
Bulk SMS Services
Phone numbers and message content are used strictly for delivering SMS campaigns. We do not use your data for unsolicited messaging or third-party promotions.
WhatsApp Services
We use WhatsApp Business APIs to send messages on your behalf. All communications comply with WhatsApp policies, and user consent is required before sending messages.
5. Data Sharing and Disclosure
We do not sell or rent your data. Information may be shared only with:
- Telecom operators and service providers for message/call delivery
- Government or regulatory authorities if required by law
- Trusted partners under strict confidentiality agreements
6. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
7. User Responsibilities
Users must ensure that:
- They have proper consent before uploading contact data
- They comply with TRAI, DLT, and WhatsApp policies
- They do not send spam, abusive, or illegal content
8. Data Retention
We retain your data only as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.
9. Third-Party Services
Our platform may use third-party APIs (such as telecom providers or WhatsApp Business API). We are not responsible for their privacy practices.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
- Email: info@obdivr.com
- Phone: +91-92142-92142
- Address: GS Apartment, Hawa Sadak, Civil Lines, Jaipur